Last updated: 2 October 2026
1. Who we are
The controller of your personal data is Digital Azul Audiovisuais, Lda, company and tax no. (NIPC) 506796000, Rua Vieira Lusitano, 10A, 1070-280 Lisbon, Portugal. For any privacy question, contact rental@digitalazul.pt or +351 218 497 537.
2. What data we collect
| When | Data |
|---|---|
| Creating an account | First and last name, email, phone, company, tax ID (VAT), address, post code, city and country |
| Requesting a quote | The data above, the equipment requested, pick-up and return dates and times, delivery location and any notes you add |
| Equipment lists | The equipment and quantities you save in your account |
| Equipment pick-up | Check of the ID card or passport and proof of address of the person collecting |
| Invoicing | Name or company name, address, tax ID and amounts invoiced |
| Contact by email, phone or chat | The content of the conversation and your contact details |
| Browsing the site | IP address, device and browser type, pages visited and cookies (see section 7) |
We do not collect payment details on the site. Payment is made in person when the equipment is collected.
3. Why we use your data and on what legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering quote requests, booking and handing over equipment | Performance of a contract and pre-contractual steps (Art. 6(1)(b)) |
| Managing your account and lists | Performance of a contract (b) |
| Invoicing and meeting tax and accounting duties | Legal obligation (c) |
| Checking the identity of the person collecting and protecting our equipment | Legitimate interest (f) |
| Sending the newsletter | Consent (a), which you can withdraw at any time |
| Measuring site use and ad performance | Consent, given in the cookie banner (a) |
| Protecting the site against abuse and unauthorised access | Legitimate interest (f) |
4. Who we share data with
We do not sell personal data. We share it only with providers that process it on our behalf under contract:
- Booking and customer management: Current RMS (inventory and bookings) and Zoho CRM
- Email and communications: Google Workspace and Brevo (automatic site emails)
- Site chat: Zoho SalesIQ
- Analytics and advertising: Google Analytics, Google Tag Manager and Google Ads, only with your consent
- Security: Cloudflare Turnstile (bot protection at login)
- Search assistant: Anthropic (Claude), OpenAI (ChatGPT) and Voyage AI, to answer the questions you type into the site assistant. The text of your questions and the answers is sent to these providers to generate the reply. Do not include personal data in your questions.
- Site hosting and backups: Hetzner Online GmbH, in EU data centres
- Accounting: our certified accountant
- Authorities: when required by law, for example the Portuguese Tax Authority
5. Transfers outside the EU
Some providers (Google, Anthropic, OpenAI, Voyage AI, Cloudflare) may process data in the United States. In those cases the transfer relies on the EU-US Data Privacy Framework or on standard contractual clauses approved by the European Commission.
The website and customer data held in Zoho (CRM and chat) are hosted in data centres in the European Union.
6. How long we keep data
| Data | Period |
|---|---|
| Customer account and lists | While the account is active. You can ask us to delete it at any time |
| Quote requests that do not go ahead | 2 years after the last contact |
| Invoices and accounting records | 10 years, as required by Portuguese tax law |
| Newsletter | Until you unsubscribe |
| Analytics (Google Analytics) | 14 months |
7. Cookies
The site uses strictly necessary cookies (session, login, language and your equipment list) and, only if you accept in the banner, Google analytics and advertising cookies. You can change your choice at any time from the cookie icon in the corner of the screen.
8. Your rights
You can ask for access, correction, deletion, restriction of processing or portability of your data, or object to processing. You can also withdraw consent at any time, without affecting earlier processing. Write to rental@digitalazul.pt. We reply within one month.
If you believe your data is not being handled properly, you can lodge a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.
9. Security
The site uses an encrypted connection (HTTPS), an application firewall, security monitoring and regular backups. Access to data is limited to the team members who need it to handle your request.
10. Changes
We may update this policy. The date at the top shows the version in force.